We use our own and third-party cookies to improve our services. If you continue browsing, we will consider that you accept this use. Read More


  • Spanish-Latin America
  • Japanese-JP
  • Chinese
  • Europe
  • Português-BR

Tech Support

(888) 598-9901
Hours: Mon-Fri 8AM-8PM EST



Privacy Policy

This privacy statementexplains the privacy practices of NEP for users of the websites of NEP,including the NEPViewer Monitoring Platform (collectively, the “Site”).

NEP's Commitment to Privacy

NEP respects yourright to privacy. Your ability to make informed choices about the uses of yourinformation is important to us. This privacy statement explains NEP’s policyregarding the collection, use, disclosure, and protection of PersonalInformation. The terms of this privacy statement apply to information collectedfrom you unless different terms are specified as part of a special offer or inanother form or contract we provide you.

Account Information

Except as otherwiseset forth herein, we will keep confidential any Private Information related toyour account with us.

What is Personal Information?

Personal Informationis information that can be directly associated with an identifiable naturalperson such as a customer’s name, address, telephone number, email address, orcredit card number.

Collection of Personal Information

We collect PersonalInformation that you provide us, such as when you:

·        Register to use the Site or to receive our newsletter

·        Register to use the NEPViewer Monitoring Platform

·        Use the administrative interface of the NEPViewer MonitoringPlatform to provide information related to your photovoltaic system and account

·        Place an order or purchase products or services online

·        Contact our customer support whether by phone, email, or chat

We may automaticallycollect some information when you visit our Site such as the site from whichyou linked to us, and the time and date of your visit, purchases, andactivities. We also collect information received from third parties to theextent that they have represented that they have entered into an agreement withyou for connectivity of the NEP products to our monitoring platform. NEP doesnot knowingly collect Personal Information from children under the age of 16,and you must be 18 years of age or older in order to establish an account on the Site.

Use of Personal Information

The PersonalInformation we collect is used to process your requests or transactions, toprovide you high quality service, to customize the Site according to yourpreferences, and to tell you about specific goods or services we believe willbe of interest to you. If you prefer not to receive promotional informationfrom us, we make it easy for you to let us know. You can contact us at any timeto decline promotional information (see under the heading “Choice” below).

Sharing of Personal Information

NEP does not sell orrent Personal Information to third parties without your prior consent. NEP doesnot share or disclose Personal Information to third parties without your priorconsent, except in the limited circumstances described below under the heading“Disclosures”.


We may disclosePersonal Information in the good faith belief that we are required to do so bylaw, or that doing so is reasonably necessary to comply with legal process orcontractual necessity, respond to any claims, or to protect the rights,property, or personal safety of NEP, our customers, or the public. Informationabout our customers, including Personal Information, may be disclosed if it isnecessary for legitimate purposes, for example as part of, or duringnegotiations of, any merger, sale of company assets, or acquisition. Other thanin circumstances enumerated above, we have a policy of obtaining a person’sconsent if we intend to process his/her Personal Information.

Protection of Personal Information

NEP has put into placesecurity measures in an effort to protect Personal Information from loss,misuse, or alteration while it is under our control. Personal Information wecollect is stored electronically. We use technical, contractual,administrative, and physical measures in an effort to protect againstunauthorized access.

Account information isaccessible online only through the use of a password. To protect theconfidentiality of Personal Information, you must keep your passwordconfidential and not disclose it to any other person. If other people haveaccess to your email, they may be able to obtain access to your password andobtain Personal Information about you or change information about your userprofile.

While we usereasonable measures to protect information that is stored within our database,and we restrict access to information to those employees who need access toperform their job functions, such as our customer service personnel andtechnical staff, we cannot guarantee the security of account information.Unauthorized entry or use, hardware or software failure, and other factors maycompromise the security of account information at any time. We cannot ensurethe security of the information you transmit to us, and so we urge you to takeevery precaution to protect your Personal Information when you are on theInternet. Change your passwords often, use a combination of letters andnumbers, and make sure you use a secure browser.


By registering for anypart of the Site or any services or news provided by us, you agree to receivepromotional messages from NEP. If at any time you wish to stop receivingpromotional information from NEP, you may opt out by doing one of the following:

Calling our service representatives at the phone numbers provided at https://northernep.com/contact

Emailing us at support@northernep.com

Clicking on the “unsubscribe” link on our newsletters

Aggregate Information

Personal informationdoes not include “aggregate” information. Aggregate information is data wecollect about a group or category of products, services or customers, fromwhich individual customer identities have been removed and a specific personcannot be identified through such information. Aggregate information is alsoany information or data that we collect from inverters and power optimizerswhich are available to you via the NEPViewer Monitoring Platform. In otherwords, information about how you use a service may be collected and combinedwith information about how others use the same service, but no PersonalInformation will be included in the resulting data. Likewise, information aboutthe products or services you use or purchase may be collected and combined withinformation about the products and services used or purchased by others, but noPersonal Information will be included in the resulting data. Among others,aggregate data helps understand trends and customer needs so that new productsand services can be considered and so existing products and services can betailored to customer desires.

NEP appreciates the importance of safeguarding the privacy of your PersonalInformation that may be provided to us. NEP does use and disclose de-identifiedaggregate information, for the purposes of evaluating and improving ourservices and tailoring our products and for commercial purposes. NEP may chooseat its sole discretion to transfer, sell, provide, or share such informationwith third parties, including to NEP’s business partners for commercialpurposes.

Online Links to Other Sites

Through our Site,users can link to other websites of third parties that provide usefulinformation. Any information you provide on the linked pages is provideddirectly to this third-party and is subject to that third party’s provider’sprivacy policy. NEP is not responsible for the content or privacy practices ofwebsites to which we link. Links from our site to third party’s or other sitesare provided for your convenience. We encourage you to learn about the privacypractices of each website before providing them with any information.

Updating, Reviewing or Correcting Personal Information

You may update, review or correct your on-line account information on the NEPViewerMonitoring Platform at any time online by accessing your password-protectedpersonal account administration page. You may also correct any otherinformation of yourself by emailing us at support@northernep.com or calling us at the phone numbers published on https://northernep.com/contact.

Questions or Concerns

If you have any questions or concerns about this privacy statement or would liketo contact us for any reason, you can contact us at the phone numbers providedat https://northernep.com/contact, or through any other method mentioned underthe heading “Choice” above.

Changes to this Statement

NEP reserves the rightto change this privacy statement at any time, but will alert you that changeshave been made by indicating at the bottom of the privacy statement the date itwas last updated. We encourage you to review our privacy statement to make sureyou understand how your information will be used. If there is ever a materialchange to how we use your information and the new uses are unrelated to uses wedisclose in this statement, the amended Privacy Policy will be posted on theSite for your acceptance or confirmation, and you will be required to accept orconfirm such changes prior to your continued use of the Site or the NEPViewerMonitoring Platform.

Last revised: October 2019

Get in touch

Our mission is to develop cutting-edge clean energy technology and provide next-generation solar inverters.


(888) 598-9901